DROP Legal Framework Documents v2
Please read these documents carefully before creating a DROP account or using our services.
Last updated: July 14, 2026
v1
Welcome to DROP. By creating an account, accessing, or using the DROP platform, website, or services, you agree to these Terms of Service. If you do not agree, you may not use DROP.
DROP is a technology platform that connects users with independent couriers for pickups, visual inspections, retrieval, and delivery services.
Users must be at least 18 years old to use DROP.
DROP is not a seller, retailer, manufacturer, moving company, or transportation carrier.
DROP provides a technology platform that facilitates connections between users and independent couriers for:
DROP does not own, manufacture, store, or sell the items transported through the platform.
Users agree to:
DROP reserves the right to suspend or terminate accounts for:
Couriers using DROP are independent contractors and are not employees of DROP.
Couriers must also comply with the Courier Assignment, No-Show and Cost Responsibility Policy.
Couriers:
DROP does not control how couriers perform services beyond platform safety and verification requirements.
DROP does not guarantee:
Users engage in marketplace and third-party transactions at their own risk.
DROP only facilitates retrieval, inspection, and delivery coordination.
All inspections performed through DROP are visual-only inspections.
DROP and its couriers do not guarantee:
Inspection photos, videos, or comments are provided for general informational purposes only.
When you request in-store verification with photos and video before purchase or pickup, a $5.00 inspection service fee applies in addition to applicable delivery fees.
A delivery is considered complete once:
have been successfully completed through the DROP platform.
Users are responsible for being available during delivery windows.
Failure to respond may result in:
Users agree to pay all applicable:
Detailed mileage, inspection, waiting, refund, and additional-service rules are set out in the DROP Inspection, Mileage & Refund Terms.
Once the applicable service has begun, fees are generally final and non-refundable except as described in those terms or required by law.
All payments are processed electronically through approved payment providers.
Claims for:
must be submitted within 24 hours of delivery completion.
To the maximum extent permitted by law, DROP’s total liability for any claim shall not exceed the amount paid for the applicable delivery service.
DROP is not liable for:
Items valued above $500 must be disclosed before pickup. Undisclosed high-value items may not qualify for reimbursement or claims review.
Users may not use DROP for:
DROP reserves the right to refuse or cancel any request involving prohibited items.
Couriers are solely responsible for maintaining legally required personal auto insurance.
Users acknowledge that marketplace and third-party transactions involve inherent risks.
By using DROP, users assume responsibility for risks associated with:
To the fullest extent permitted by law, DROP shall not be liable for:
All services are provided “as is” and “as available.”
Users agree to indemnify and hold harmless DROP, its affiliates, officers, employees, and contractors from claims arising from:
Any disputes arising from use of DROP shall be resolved through binding arbitration on an individual basis.
Users waive the right to:
Applicable arbitration procedures and governing law shall apply based on DROP’s designated jurisdiction.
By using DROP, users consent to the collection and use of:
Additional details are outlined in DROP’s Privacy Policy.
DROP may suspend or terminate accounts at any time for:
DROP is not liable for delays or failures caused by:
These Terms shall be governed by the laws of the State of Minnesota unless otherwise required by applicable law.
DROP may modify these Terms at any time.
Continued use of the platform after updates constitutes acceptance of the revised Terms.
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Courier acknowledges they are an independent contractor and not an employee of DROP.
Nothing in this Agreement creates:
Courier:
DROP does not guarantee any minimum earnings or request volume.
Courier agrees to maintain legally required personal auto insurance and provide proof upon request.
Courier is responsible for all vehicle expenses, taxes, maintenance, and operating costs.
Courier agrees to:
DROP may deactivate courier access for:
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DROP inspections are visual-only observations conducted by independent couriers.
DROP does not guarantee:
Inspection photos, videos, and courier comments are informational only.
Users remain responsible for evaluating purchases and completing transactions at their own discretion and risk.
When you request in-store verification with photos and video before purchase or pickup, DROP charges a flat $5.00 inspection service fee.
See the DROP Inspection, Mileage & Refund Terms for full details on inspection scope, photos, video, live calls, refunds, waiting time, and additional charges.
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All claims must be submitted within 24 hours of delivery completion.
Claims submitted after 24 hours may be denied.
Claims may require:
To the maximum extent permitted by law, DROP’s liability shall not exceed the amount paid for the applicable delivery service.
DROP is not responsible for:
Items valued above $500 must be disclosed before pickup.
Undisclosed high-value items may not qualify for reimbursement consideration.
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By requesting and purchasing a delivery through DROP, you acknowledge and agree to the following terms.
Your delivery price is calculated using the estimated pickup and delivery distance provided at booking.
DROP charges $1.50 per mile, subject to a $5.00 base delivery fee and any minimum delivery charge displayed before payment.
Deliveries over 25 miles may include an additional long-distance fee of $10.00.
Additional mileage may be charged when:
Any required fees will be displayed or communicated before the additional service is performed whenever reasonably possible.
Customers may request that the courier conduct a basic visual inspection of the item before taking possession of it.
The inspection fee is $5.00.
A basic inspection may include:
The inspection fee compensates the courier for the time spent reviewing, documenting, and communicating information about the item. The inspection fee is charged once the courier arrives and begins the inspection, even when the customer decides not to purchase, accept, or deliver the item.
Customers may request photographs, recorded video, or a live video call before the courier accepts the item for delivery.
The customer must make the request through the DROP platform or provide the request to the courier before the item leaves the pickup location.
Live video and photo requests are subject to:
DROP and its couriers will not secretly record individuals or private areas.
Photos and videos are intended to help the customer make an informed decision. They are not professional inspections, appraisals, authentications, mechanical examinations, safety certifications, or guarantees of an item’s condition.
The customer remains solely responsible for deciding whether to purchase, accept, reject, or deliver an item.
A courier may describe what is visibly observable but may not guarantee:
DROP is not a party to the sale between the buyer and seller and does not guarantee the accuracy of any marketplace listing.
All booking fees, mileage charges, inspection fees, waiting fees, cancellation fees, return fees, and completed service charges are final and non-refundable once the applicable service has begun.
A refund will not be issued because:
DROP may issue a full or partial refund only when:
When an accident occurs after the courier has already completed part of the service, DROP may refund only the unperformed portion of the delivery charge. Inspection, waiting, or mileage services already performed may remain non-refundable.
When the courier arrives at the confirmed pickup location but the seller, customer, or item is unavailable, the customer remains responsible for:
The customer should confirm the seller’s availability and the item’s readiness before booking.
The delivery price includes up to 5 minutes of waiting time at pickup and up to 5 minutes at delivery.
After the included period, waiting time will be charged at $0.50 per minute.
The courier may cancel the pickup after 15 minutes if the seller, customer, or recipient cannot be reached. Charges for mileage, waiting time, and services already performed will remain due.
Customers and sellers must accurately disclose the item’s size, weight, quantity, condition, and contents.
Couriers may refuse items that:
When an item is refused for one of these reasons after the courier has traveled to the location, the applicable mileage, attempted-pickup, inspection, waiting, and cancellation fees remain non-refundable.
If an accident, vehicle failure, emergency, unsafe condition, or other verified event prevents completion, DROP may:
The remedy will depend on how much of the service was completed and whether the item can be safely recovered or delivered.
By submitting a booking, the customer authorizes DROP to charge the selected payment method for:
When additional charges can reasonably be anticipated, DROP will request the customer’s approval before incurring them. Emergency actions taken to protect a person, the courier, the vehicle, or the customer’s property may be charged when permitted by law.
By checking the acknowledgment box and completing the booking, you confirm that you have reviewed and accepted DROP’s delivery rate, inspection fee, mileage charges, refund limitations, and additional-service policies.
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By accepting a DROP assignment, the courier agrees to complete the assignment safely, professionally, and according to the information provided through the DROP platform.
A courier should accept an assignment only when the courier:
A courier who cannot complete an accepted assignment must immediately notify DROP through the approved support or cancellation process.
The courier may be required to provide a reason and reasonable supporting documentation.
Repeated cancellations may result in:
A courier will be considered a no-show when the courier:
A verified no-show may result in a courier responsibility charge of up to the actual, documented amount DROP paid or refunded because of the courier’s failure, including reasonable reassignment or customer-service costs, where permitted by law.
DROP will provide notice of the claimed amount and an opportunity for the courier to dispute the determination before collecting the amount.
A courier will not ordinarily be held financially responsible for a verified accident, medical emergency, vehicle failure, unsafe situation, severe weather event, or other circumstance outside the courier’s reasonable control, provided that the courier:
Failure to report an accident or protect an item may be treated as courier misconduct.
Subject to applicable law, a courier may be responsible for actual losses directly caused by the courier’s:
DROP will investigate the incident and provide the courier an opportunity to submit relevant information before determining responsibility.
When an inspection is requested, the courier must complete the required inspection steps before leaving the pickup location.
Depending upon the customer’s request, this may include:
Couriers may report only what they can reasonably observe. Couriers must not authenticate, appraise, repair, test, disassemble, or guarantee an item unless DROP has expressly authorized that service.
Couriers must use the assigned or reasonably appropriate route and may not intentionally increase mileage or waiting time.
Additional mileage must be supported by one or more of the following:
Falsifying mileage or waiting time may result in nonpayment, repayment of improperly obtained amounts, suspension, or deactivation.
Where permitted by applicable law and the courier’s payment authorization, DROP may offset an undisputed amount owed by the courier against future courier earnings.
DROP will not impose an automatic deduction merely because a customer complains or requests a refund.
Before an offset is made, DROP will provide:
Nothing in this policy authorizes a deduction prohibited by federal, state, or local law.
The courier must maintain all insurance required by law and DROP’s courier requirements.
The courier must promptly report incidents that may involve:
The courier agrees to cooperate with DROP, the customer, law enforcement, and applicable insurers during a legitimate investigation.
Depending upon the seriousness and frequency of an incident, DROP may issue:
DROP will consider the courier’s explanation, available records, prior history, and whether the incident was intentional, negligent, or outside the courier’s control.