DROP Legal Framework Documents v1
Please read these documents carefully before creating a DROP account or using our services.
Last updated: May 27, 2026
v1
Welcome to DROP. By creating an account, accessing, or using the DROP platform, website, or services, you agree to these Terms of Service. If you do not agree, you may not use DROP.
DROP is a technology platform that connects users with independent couriers for pickups, visual inspections, retrieval, and delivery services.
Users must be at least 18 years old to use DROP.
DROP is not a seller, retailer, manufacturer, moving company, or transportation carrier.
DROP provides a technology platform that facilitates connections between users and independent couriers for:
DROP does not own, manufacture, store, or sell the items transported through the platform.
Users agree to:
DROP reserves the right to suspend or terminate accounts for:
Couriers using DROP are independent contractors and are not employees of DROP.
Couriers:
DROP does not control how couriers perform services beyond platform safety and verification requirements.
DROP does not guarantee:
Users engage in marketplace and third-party transactions at their own risk.
DROP only facilitates retrieval, inspection, and delivery coordination.
All inspections performed through DROP are visual-only inspections.
DROP and its couriers do not guarantee:
Inspection photos, videos, or comments are provided for general informational purposes only.
A delivery is considered complete once:
have been successfully completed through the DROP platform.
Users are responsible for being available during delivery windows.
Failure to respond may result in:
Users agree to pay all applicable:
If a courier is already en route, cancellations may not be eligible for a full refund.
All payments are processed electronically through approved payment providers.
Claims for:
must be submitted within 24 hours of delivery completion.
To the maximum extent permitted by law, DROP’s total liability for any claim shall not exceed the amount paid for the applicable delivery service.
DROP is not liable for:
Items valued above $500 must be disclosed before pickup. Undisclosed high-value items may not qualify for reimbursement or claims review.
Users may not use DROP for:
DROP reserves the right to refuse or cancel any request involving prohibited items.
Couriers are solely responsible for maintaining legally required personal auto insurance.
Users acknowledge that marketplace and third-party transactions involve inherent risks.
By using DROP, users assume responsibility for risks associated with:
To the fullest extent permitted by law, DROP shall not be liable for:
All services are provided “as is” and “as available.”
Users agree to indemnify and hold harmless DROP, its affiliates, officers, employees, and contractors from claims arising from:
Any disputes arising from use of DROP shall be resolved through binding arbitration on an individual basis.
Users waive the right to:
Applicable arbitration procedures and governing law shall apply based on DROP’s designated jurisdiction.
By using DROP, users consent to the collection and use of:
Additional details are outlined in DROP’s Privacy Policy.
DROP may suspend or terminate accounts at any time for:
DROP is not liable for delays or failures caused by:
These Terms shall be governed by the laws of the State of Minnesota unless otherwise required by applicable law.
DROP may modify these Terms at any time.
Continued use of the platform after updates constitutes acceptance of the revised Terms.
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Courier acknowledges they are an independent contractor and not an employee of DROP.
Nothing in this Agreement creates:
Courier:
DROP does not guarantee any minimum earnings or request volume.
Courier agrees to maintain legally required personal auto insurance and provide proof upon request.
Courier is responsible for all vehicle expenses, taxes, maintenance, and operating costs.
Courier agrees to:
DROP may deactivate courier access for:
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DROP inspections are visual-only observations conducted by independent couriers.
DROP does not guarantee:
Inspection photos, videos, and courier comments are informational only.
Users remain responsible for evaluating purchases and completing transactions at their own discretion and risk.
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All claims must be submitted within 24 hours of delivery completion.
Claims submitted after 24 hours may be denied.
Claims may require:
To the maximum extent permitted by law, DROP’s liability shall not exceed the amount paid for the applicable delivery service.
DROP is not responsible for:
Items valued above $500 must be disclosed before pickup.
Undisclosed high-value items may not qualify for reimbursement consideration.