DROP Legal Framework Documents v1

Terms & Legal Policies

Please read these documents carefully before creating a DROP account or using our services.

Last updated: May 27, 2026

DROP Terms of Service

v1

1. Introduction

Welcome to DROP. By creating an account, accessing, or using the DROP platform, website, or services, you agree to these Terms of Service. If you do not agree, you may not use DROP.

DROP is a technology platform that connects users with independent couriers for pickups, visual inspections, retrieval, and delivery services.

Users must be at least 18 years old to use DROP.

2. Platform Description

DROP is not a seller, retailer, manufacturer, moving company, or transportation carrier.

DROP provides a technology platform that facilitates connections between users and independent couriers for:

  • Marketplace pickups
  • Store pickups
  • Item retrieval
  • Visual inspections
  • Delivery coordination

DROP does not own, manufacture, store, or sell the items transported through the platform.

3. User Accounts

Users agree to:

  • Provide accurate information
  • Maintain account security
  • Keep login credentials confidential
  • Use the platform lawfully

DROP reserves the right to suspend or terminate accounts for:

  • Fraud
  • Abuse
  • False information
  • Unsafe conduct
  • Violation of platform policies

4. Courier Relationship

Couriers using DROP are independent contractors and are not employees of DROP.

Couriers:

  • Use their own vehicles and equipment
  • Control their own schedules
  • May accept or reject requests
  • Maintain their own legally required insurance

DROP does not control how couriers perform services beyond platform safety and verification requirements.

5. Marketplace & Third-Party Transactions

DROP does not guarantee:

  • Seller legitimacy
  • Item authenticity
  • Item legality
  • Ownership rights
  • Product quality
  • Future functionality

Users engage in marketplace and third-party transactions at their own risk.

DROP only facilitates retrieval, inspection, and delivery coordination.

6. Inspection Disclaimer

All inspections performed through DROP are visual-only inspections.

DROP and its couriers do not guarantee:

  • Hidden defects
  • Mechanical functionality
  • Long-term performance
  • Authenticity
  • Internal condition

Inspection photos, videos, or comments are provided for general informational purposes only.

7. Delivery Completion & Handoff

A delivery is considered complete once:

  • QR scan confirmation AND
  • PIN confirmation

have been successfully completed through the DROP platform.

Users are responsible for being available during delivery windows.

Failure to respond may result in:

  • Waiting fees
  • Return fees
  • Account suspension or removal

8. Payments, Fees & Cancellations

Users agree to pay all applicable:

  • Delivery fees
  • Waiting fees
  • Return fees
  • Cancellation fees

If a courier is already en route, cancellations may not be eligible for a full refund.

All payments are processed electronically through approved payment providers.

9. Damage, Loss & Claims

Claims for:

  • Damage
  • Missing items
  • Delivery disputes

must be submitted within 24 hours of delivery completion.

To the maximum extent permitted by law, DROP’s total liability for any claim shall not exceed the amount paid for the applicable delivery service.

DROP is not liable for:

  • Indirect damages
  • Consequential damages
  • Lost profits
  • Emotional distress
  • Undisclosed item value

Items valued above $500 must be disclosed before pickup. Undisclosed high-value items may not qualify for reimbursement or claims review.

10. Prohibited Items

Users may not use DROP for:

  • Illegal goods
  • Firearms or ammunition
  • Drugs or controlled substances
  • Hazardous materials
  • Explosives
  • Stolen property
  • Jewelry
  • Cash
  • Live animals
  • Prescription medications
  • Government IDs or passports

DROP reserves the right to refuse or cancel any request involving prohibited items.

11. Insurance & Assumption of Risk

Couriers are solely responsible for maintaining legally required personal auto insurance.

Users acknowledge that marketplace and third-party transactions involve inherent risks.

By using DROP, users assume responsibility for risks associated with:

  • Marketplace purchases
  • Third-party sellers
  • Transportation
  • Independent courier services

12. Limitation of Liability

To the fullest extent permitted by law, DROP shall not be liable for:

  • Indirect damages
  • Consequential damages
  • Delays
  • Platform outages
  • Courier conduct
  • Seller misconduct
  • Marketplace fraud
  • Lost business opportunities

All services are provided “as is” and “as available.”

13. Indemnification

Users agree to indemnify and hold harmless DROP, its affiliates, officers, employees, and contractors from claims arising from:

  • Misuse of the platform
  • Fraud
  • Violation of laws
  • Violation of these Terms
  • Third-party disputes

14. Arbitration & Dispute Resolution

Any disputes arising from use of DROP shall be resolved through binding arbitration on an individual basis.

Users waive the right to:

  • Jury trials
  • Class actions
  • Collective lawsuits

Applicable arbitration procedures and governing law shall apply based on DROP’s designated jurisdiction.

15. Privacy & Data

By using DROP, users consent to the collection and use of:

  • Account information
  • Location data
  • Identification verification
  • Payment information
  • Communications
  • Photos and videos related to deliveries

Additional details are outlined in DROP’s Privacy Policy.

16. Suspension & Termination

DROP may suspend or terminate accounts at any time for:

  • Fraud
  • Unsafe conduct
  • Abuse
  • Violations of platform rules
  • Failed payments
  • Repeated delivery issues

17. Force Majeure

DROP is not liable for delays or failures caused by:

  • Weather
  • Natural disasters
  • Emergencies
  • Government actions
  • Internet outages
  • Technical failures
  • Events beyond reasonable control

18. Governing Law

These Terms shall be governed by the laws of the State of Minnesota unless otherwise required by applicable law.

19. Updates to Terms

DROP may modify these Terms at any time.

Continued use of the platform after updates constitutes acceptance of the revised Terms.

DROP Independent Contractor Agreement

v1

1. Relationship

Courier acknowledges they are an independent contractor and not an employee of DROP.

Nothing in this Agreement creates:

  • Employment
  • Partnership
  • Joint venture
  • Agency relationship

2. Courier Control

Courier:

  • Controls their own schedule
  • Chooses whether to accept requests
  • Uses their own vehicle and equipment
  • Determines how services are performed

DROP does not guarantee any minimum earnings or request volume.

3. Insurance

Courier agrees to maintain legally required personal auto insurance and provide proof upon request.

Courier is responsible for all vehicle expenses, taxes, maintenance, and operating costs.

4. Compliance

Courier agrees to:

  • Follow laws and traffic regulations
  • Maintain valid driver’s license
  • Use the platform safely
  • Avoid prohibited items

5. Termination

DROP may deactivate courier access for:

  • Fraud
  • Unsafe behavior
  • Policy violations
  • Repeated customer complaints
  • Criminal conduct

DROP Buyer Inspection Disclaimer

v1

1. Visual Inspection Only

DROP inspections are visual-only observations conducted by independent couriers.

DROP does not guarantee:

  • Mechanical performance
  • Authenticity
  • Internal condition
  • Long-term functionality
  • Future performance

Inspection photos, videos, and courier comments are informational only.

Users remain responsible for evaluating purchases and completing transactions at their own discretion and risk.

DROP Damage & Claims Policy

v1

1. Claims Window

All claims must be submitted within 24 hours of delivery completion.

Claims submitted after 24 hours may be denied.

2. Required Evidence

Claims may require:

  • Photos
  • Videos
  • Delivery records
  • Communication logs

3. Liability Limitation

To the maximum extent permitted by law, DROP’s liability shall not exceed the amount paid for the applicable delivery service.

4. Excluded Claims

DROP is not responsible for:

  • Hidden defects
  • Seller fraud
  • Authenticity disputes
  • Normal wear
  • Delayed discovery of issues
  • Undisclosed high-value items

5. High-Value Items

Items valued above $500 must be disclosed before pickup.

Undisclosed high-value items may not qualify for reimbursement consideration.